Privacy Policy

This Privacy Policy describes how PlayCortexa ("we", "us", or "our"), operated by PlayCortexa Pty Ltd (ABN 45 123 456 789), Level 12, 1 Market Street, Sydney NSW 2000, Australia, collects, uses, discloses, and manages personal information through the website playcortexa.pro (the "Website").

We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. By using our Website, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including:

• Contact form submissions: your name, email address, and the content of your message.
• Newsletter subscriptions: your email address when you subscribe to our mailing list.
• Comments and feedback: any information you include when submitting feedback or review requests.

1.2 Information Collected Automatically

When you visit playcortexa.pro, we may automatically collect certain technical information, including:

• IP address and approximate geographic location (country/state level).
• Browser type, version, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Device type and screen resolution.
• Cookie and session data (see our Cookie Policy for full details).

1.3 Information from Third Parties

We may receive information about you from third-party analytics providers (such as Google Analytics) and social media platforms when you interact with our content on those platforms.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries, review requests, and feedback submitted via our contact form.
• To send you our newsletter and gaming updates, where you have subscribed and consented.
• To improve the content, functionality, and user experience of our Website.
• To analyse website traffic and usage patterns using aggregated, anonymised analytics data.
• To comply with our legal obligations under Australian law.
• To detect and prevent fraud, security incidents, or other harmful activities.

3. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: where you have explicitly consented (e.g., newsletter subscription, cookie acceptance).
• Legitimate interests: for website analytics and security, where our interests do not override your rights.
• Legal obligation: where processing is required to comply with Australian law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:

• Service providers: trusted third-party providers who assist us in operating our Website (e.g., email delivery services, analytics providers), bound by confidentiality obligations.
• Legal authorities: where required by law, court order, or government regulation.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third-party service providers we engage are required to handle your data in accordance with applicable privacy laws.

5. Overseas Disclosure

Some of our third-party service providers may be located outside Australia (for example, in the United States or European Union). Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Contact form data is retained for up to 2 years.
• Newsletter subscriber data is retained until you unsubscribe.
• Analytics data is retained in aggregated, anonymised form indefinitely.

7. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include HTTPS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to legal obligations.
• Withdrawal of consent: withdraw consent for newsletter subscriptions at any time by clicking the unsubscribe link in any email.
• Complaint: lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy.

To exercise any of these rights, please contact us at [email protected].

9. Cookies

Our Website uses cookies and similar tracking technologies. For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please read our Cookie Policy.

10. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated Policy on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, PlayCortexa Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia

We will respond to your enquiry within 30 days.